Guest Experience Specialist

Extenteam Client Roles(4 days ago)

RemoteFull TimeMedior$58,058 - $78,860 (estimated)Customer Support

About this role

The Guest Experience Specialist is a front-line member of the Guest Experience team responsible for managing day-to-day guest operations across multiple properties and channels. They serve as a primary point of contact for guest messages, inquiries, and bookings, ensuring timely, professional, and empathetic support throughout the guest journey. The role supports reservation management and coordination with internal teams to maintain smooth operations.

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Required Skills

Guest Communication
Reservation Management
OTA Platforms
Problem Solving
Time Management
Multitasking
Detail Orientation
Empathy
Software Learning
Ticketing

About Extenteam Client Roles

extenteam.com

Extenteam is a remote staffing agency that specializes in property management and hospitality, offering virtual assistants and staffing solutions for vacation rentals. They serve property managers and hosts of all sizes, promising up to 60% savings compared with local hiring. Extenteam’s teams support day-to-day operations—guest communication, reservations, listing and back‑office tasks—so owners and managers can scale portfolios more efficiently. Clients choose them for specialty remote talent, flexibility, and cost savings.