Guest Experience Specialist
Extenteam Client Roles
About this role
The Guest Experience Specialist is a front-line member of the Guest Experience team responsible for managing day-to-day guest operations across multiple properties and channels. They serve as a primary point of contact for guest messages, inquiries, and bookings, ensuring timely, professional, and empathetic support throughout the guest journey. The role supports reservation management and coordination with internal teams to maintain smooth operations.
Skills
About Extenteam Client Roles
extenteam.comExtenteam is a remote staffing agency that specializes in property management and hospitality, offering virtual assistants and staffing solutions for vacation rentals. They serve property managers and hosts of all sizes, promising up to 60% savings compared with local hiring. Extenteam’s teams support day-to-day operations—guest communication, reservations, listing and back‑office tasks—so owners and managers can scale portfolios more efficiently. Clients choose them for specialty remote talent, flexibility, and cost savings.
About Extenteam Client Roles
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Extenteam Client Roles.
Salary
$58k – $79k
per year