Guest Experience Hotel - Nueva Apertura Barceló Benidorm Beach
Barceló Grupo(2 years ago)
About this role
Barceló Hotel Group is seeking a candidate to ensure customer satisfaction within the hotel environment, conducting customer interviews and analyzing feedback. The role involves operational tasks to foster engagement with staff and guests while addressing concerns and complaints, ultimately promoting a positive experience and brand loyalty.
Required Skills
- Customer Satisfaction
- Complaint Resolution
- Operational Tasks
- Communication Skills
- Analytical Skills
Qualifications
- Degree in Tourism
- Master in Marketing
- Specific Training in Tourist Quality
About Barceló Grupo
barcelogrupo.comBarceló Hotel Group es la 2ª cadena de España y una de las 30ª más grandes del mundo en número de habitaciones. Actualmente cuenta con más de 270 hoteles urbanos y vacacionales de 4 y 5 estrellas, que suman más de 62.000 habitaciones, distribuidos en más de 25 países y comercializados bajo cuatro marcas.
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