UK&I Voice of the Customer Specialist (10 month secondment)
Global Payments(20 days ago)
About this role
This role involves managing and resolving customer complaints, conducting root cause analysis, and supporting customer satisfaction initiatives for a global payments company. The job focuses on maintaining strong customer relationships, analyzing feedback for process improvements, and coordinating across teams to ensure customer success.
Required Skills
- Customer Service
- Relationship Building
- Negotiation
- Root Cause Analysis
- Customer Satisfaction
- Communication
- Cross-Functional Collaboration
- Complaint Resolution
- Data Analysis
- Stakeholder Management
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