GUEST EXPERIENCE MANAGER - HOTEL ROYAL HIDEAWAY SANCTI PETRI
Barceló Grupo(11 months ago)
About this role
El Grupo Barceló is seeking a customer satisfaction professional to ensure guest satisfaction and promote service quality in hotels. The role involves conducting client interviews and analyses, addressing complaints, collaborating with various departments, and enhancing the hotel experience for guests.
Required Skills
- Customer Satisfaction
- Client Interviews
- Complaint Resolution
- Quality Assurance
Qualifications
- Grado en Turismo
- Máster en Marketing
- Formación específica en calidad turística
About Barceló Grupo
barcelogrupo.comBarceló Hotel Group es la 2ª cadena de España y una de las 30ª más grandes del mundo en número de habitaciones. Actualmente cuenta con más de 270 hoteles urbanos y vacacionales de 4 y 5 estrellas, que suman más de 62.000 habitaciones, distribuidos en más de 25 países y comercializados bajo cuatro marcas.
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