Advocate, Customer Experience

Rockwell Automation(10 days ago)

HybridFull TimeMedior$36,000 - $72,000Customer Service

About this role

Rockwell Automation is seeking a CustomerFirst ACE who will serve as a central point of contact for customer complaints, managing the process from initial logging to resolution, while ensuring customer satisfaction and loyalty. The role involves coordinated communication across teams, conducting root cause analyses, and implementing solutions to enhance the customer experience. It offers a hybrid work schedule based in Noida and involves enhancing customer trust through diligent support and issue resolution.

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Required Skills

Customer Service
Complaint Resolution
CRM
Microsoft Office
Communication
Problem Solving
Root Cause Analysis
Process Improvement
Support
Team Coordination

About Rockwell Automation

rockwellautomation.com

We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and sustainable.

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