Guest Relations Partner (Remote)
The Flex(2 months ago)
About this role
As a Guest Relations Partner at The Flex, you will be the primary point of contact for guests, managing their experience from booking to checkout through effective communication and coordination. Your responsibilities include responding to inquiries across various channels, facilitating seamless check-ins and checkouts, resolving issues, and proactively anticipating guest needs. This role requires a blend of hospitality expertise and tech-savviness, as you will collaborate with cross-functional teams to enhance guest experiences and gather feedback for continuous improvement.
Required Skills
- Guest Support
- Seamless Stays
- Issue Resolution
- Proactive Communication
- Feedback Collection
- Insights Analysis
- Cross-Team Collaboration
- Written Communication
- Verbal Communication
- Hospitality Experience
+6 more
About The Flex
theflex.globalThe Flex is a property rental company specializing in flexible short-term housing solutions across major cities, including London, Paris, and Algiers, with plans for further expansion. They offer fully furnished, move-in-ready apartments designed for a variety of stays, from vacations to business travel and relocations. The company focuses on providing easy and accessible living spaces tailored to modern demands for flexibility.
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