Guest Relations Partner (Remote)

As a Guest Relations Partner at The Flex, you will be the primary point of contact for guests, managing their experience from booking to checkout through effective communication and coordination. Your responsibilities include responding to inquiries across various channels, facilitating seamless check-ins and checkouts, resolving issues, and proactively anticipating guest needs. This role requires a blend of hospitality expertise and tech-savviness, as you will collaborate with cross-functional teams to enhance guest experiences and gather feedback for continuous improvement.