Guest Service Agent
Sonesta Hotels(1 month ago)
About this role
The Guest Services Agent is the primary front-desk representative who greets guests, manages check-ins/check-outs, and supports the Operations Manager. The role oversees front desk technology and in-house guest relations during assigned shifts and represents the brand to all arriving guests. The position contributes to the hotel's overall success by ensuring smooth front desk operations and positive guest experiences.
Required Skills
- Guest Registration
- Cash Handling
- Reservation Management
- Customer Service
- Upselling
- Phone Etiquette
- Microsoft Office
- Opera Systems
- Problem Solving
- Teamwork
Qualifications
- High School Diploma
- ServSafe
- TIPS (May Be Required)
- Valid Driver's License
About Sonesta Hotels
sonesta.comBook a hotel room among our global properties in the United States, Canada, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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