GUEST SERVICES LEAD
Carilion Clinic(11 days ago)
About this role
The Guest Services Lead at Carilion Clinic oversees the daily operations of guest services desks within several ambulatory sites. The role includes staff scheduling, training, process improvement, and ensuring quality customer service to patients and visitors. It plays a key part in maintaining a positive hospital environment and supporting operational efficiency.
Required Skills
- Customer Service
- Staff Management
- Communication
- Operations Management
- Process Improvement
- Scheduling
- Training
- Teamwork
- Public Relations
- Conflict Resolution
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