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Hardware Operations Engineer at Chowbus - ApplyBlast

Hardware Operations Engineer

Chowbus

3 days ago

4.2 on Glassdoor

Chicago, Illinois, United States

Onsite

Full Time

Senior

0 applicants

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About this role

Chowbus is seeking a Hardware Operations Engineer to serve as the technical bridge between its US restaurant clients and hardware engineering teams in China. This role focuses on diagnosing complex hardware issues, conducting on-site troubleshooting, and collaborating with engineering to improve product reliability. The position requires strong technical support experience and fluency in both English and Mandarin Chinese.

Responsibilities

Investigate and diagnose escalated hardware cases in restaurant environments
Build and maintain test environments for joint debugging sessions with engineers
Manage RMA repair processes and drive product improvements through field feedback

Skills

About Chowbus

chowbus.com

Headquarters

Chicago, Illinois, United States

Company Size

51-200 employees

Founded

2016

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Chowbus POS is an all‑in‑one restaurant point‑of‑sale system designed for U.S. restaurants. The platform centralizes ordering, payments, and back‑of‑house operations to reduce labor costs and drive growth. Trusted by top restaurants, Chowbus POS provides 24/7 customer support and tools for reporting and operations. It also connects online ordering and delivery workflows with in‑store systems to streamline service and increase revenue.