Head of Advisor Experience Research

Our Group(1 month ago)

HybridFull TimeManager$99,002 - $130,555 (estimated)Digital & Analytics (Financial Advisor Services)

About this role

A strategic, empathetic leader role leading the advisor experience research function within Vanguard’s Digital & Analytics team for Financial Advisor Services. The position champions the advisor and internal sales user voice to shape digital engagement and explore how AI changes interactions with investment data and client insights. It partners closely with UX, Product, Data Science, and Sales to inform long-term product direction and personalized advisor journeys.

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Required Skills

User Research
Team Leadership
Stakeholder Management
Research Strategy
Budget Management
Vendor Management
AI Integration
Data Privacy

Qualifications

Undergraduate Degree
MBA
Masters Degree
PhD

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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