Retention Specialist

SpotOn: Sales (Career Site) (27 days ago)

Mexico City, MexicoOnsiteFull TimeMedior$86,393 - $116,189 (estimated)Customer Success

About this role

The Retention Specialist at SpotOn is responsible for protecting recurring revenue and strengthening long-term client relationships by serving as the primary contact for at-risk clients. The role emphasizes empathetic, solution-oriented engagement to ensure clients realize the full value of SpotOn solutions. Success in this position drives client retention, revenue preservation, customer satisfaction, and contributes to growth initiatives through proactive engagement.

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Required Skills

Communication
Problem Solving
Emotional Intelligence
Account Management
Customer Success
Retention
Upselling
Negotiation
Escalation
Documentation

+5 more

Qualifications

Bachelor’s Degree in Business Administration
Bachelor’s Degree in Marketing
Bachelor’s Degree in Communications
Bachelor’s Degree in Hospitality Management

About SpotOn: Sales (Career Site)

spoton.com

SpotOn provides point-of-sale systems, payment processing, and business software tailored for restaurants and small businesses. Their platform combines intuitive POS hardware and cloud software with payments, analytics, marketing, and loyalty features to help merchants run operations and grow revenue. SpotOn emphasizes 24/7/365 customer support and integrated solutions that replace piecemeal vendors. Businesses choose SpotOn for industry-focused tools, streamlined payments, and data-driven insights.