Head of Customer & Contact Experience
First American
About this role
The Football Association of Ireland (FAI) is seeking a Head of Customer & Contact Experience to lead its centralised customer contact hub, ensuring high-quality, efficient stakeholder interactions aligned with its Customer Charter. The role involves designing, managing, and improving customer service processes and leading a team to deliver an exceptional digital and multi-channel customer experience.
Skills
About First American
firstam.comFirst American Financial Corporation is a leading provider of title insurance and settlement services that supports homebuyers, real estate professionals, and lenders throughout the property transaction process. The company offers a range of services, including mortgage lender solutions, real estate data solutions, and home warranty options. With a focus on comprehensive protection and professional services, First American aims to simplify real estate purchases, construction projects, and refinancing activities. Its extensive offerings also encompass wealth management and international services, catering to diverse client needs in the real estate market.
Recent company news
MarketBeatBarrow Hanley Mewhinney & Strauss LLC Boosts Holdings in First American Financial Corporation $FAF
10 hours ago
WHIO TVUK-based company to establish its first American facility in the Miami Valley
24 hours ago
Insurance BusinessLender sues First American Title for allegedly ignoring accepted claims
3 weeks ago
National TodayVictory Capital Management Reduces Stake in First American Financial
4 days ago
Business WireFirst American Chief Financial Officer Matthew Wajner Named a 2026 HousingWire Finance Leader
1 week ago
About First American
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for First American.
Salary
$115k – $146k
per year
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