Head of Customer Operations

TensorWave(1 month ago)

HybridFull TimeDirector$206,812 - $274,086 (estimated)Customer Experience

About this role

The Head of Customer Operations at TensorWave is responsible for establishing and leading the customer operations strategy as the company scales its AI infrastructure platform. This role involves building and mentoring high-performing customer success teams, optimizing the customer journey from evaluation to deployment, and fostering deep relationships with C-suite executives. The position requires a strong focus on customer advocacy, operational excellence, and measurable outcomes, while collaborating closely with sales, product, and engineering teams to ensure customer satisfaction and retention in the rapidly growing AI ecosystem.

View Original Listing

Required Skills

Customer Operations Strategy
Team Building
Customer Journey Design
Business Reviews
Customer Advocacy
Risk Management
Advisory Boards
Talent Recruitment
Process Design
Performance Management

+19 more

Qualifications

MBA
MS in CS
MS in ML
Advanced technical degree in related field

About TensorWave

tensorwave.com

TensorWave is a cloud computing platform specializing in artificial intelligence (AI) and high-performance computing (HPC) services powered by AMD Instinct™ GPUs. The company provides a scalable and memory-optimized infrastructure designed to facilitate the deployment and management of demanding AI workloads, including low-latency inference and large language models. With a focus on efficiency and cost-effectiveness, TensorWave's offerings include bare-metal solutions and managed inference services, tailored to meet the needs of enterprises looking to harness the power of next-generation AI technologies.