Head of Customer Success
Broccoli AI(2 months ago)
About this role
As the Head of Customer Success at Broccoli AI, you will lead and scale a team of 6+ Customer Success Managers, focusing on onboarding, implementation, and driving customer retention and expansion for a rapidly growing customer base in the AI-driven industry. Your responsibilities include developing strategies to increase adoption and ROI, fostering a culture of customer empathy, and establishing best-in-class retention metrics. This role requires a seasoned leader with 6+ years in Customer Success, ideally within a SaaS or AI context, who can effectively communicate with stakeholders across all business levels.
Required Skills
- Customer Success
- Account Management
- Team Leadership
- Onboarding
- Implementation
- Retention
- Customer Outcomes
- Communication Skills
- Operational Acumen
- AI Knowledge
+2 more
About Broccoli AI
broccoli.comBroccoli AI specializes in AI-driven voice assistants tailored for the trades industry. Their platform provides virtual receptionists, customer service representatives, and sales agents who are available 24/7 to efficiently manage calls, bookings, and follow-ups. With a focus on integrating seamlessly into existing workflows, particularly with ServiceTitan, Broccoli AI aims to enhance customer engagement and increase revenue for trade businesses by ensuring that no call goes unanswered.