Head of Customer Success
Broccoli AI
About this role
As the Head of Customer Success at Broccoli AI, you will lead and scale a team of 6+ Customer Success Managers, focusing on onboarding, implementation, and driving customer retention and expansion for a rapidly growing customer base in the AI-driven industry. Your responsibilities include developing strategies to increase adoption and ROI, fostering a culture of customer empathy, and establishing best-in-class retention metrics. This role requires a seasoned leader with 6+ years in Customer Success, ideally within a SaaS or AI context, who can effectively communicate with stakeholders across all business levels.
Skills
About Broccoli AI
broccoli.comBroccoli AI specializes in AI-driven voice assistants tailored for the trades industry. Their platform provides virtual receptionists, customer service representatives, and sales agents who are available 24/7 to efficiently manage calls, bookings, and follow-ups. With a focus on integrating seamlessly into existing workflows, particularly with ServiceTitan, Broccoli AI aims to enhance customer engagement and increase revenue for trade businesses by ensuring that no call goes unanswered.
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About Broccoli AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$224k – $297k
per year