Head of Customer Service - Iberia
VELUX(1 month ago)
HybridFull TimeDirector$132,842 - $179,143 (estimated)Customer Service
Apply NowAbout this role
The Head of Customer Service at VELUX is a senior market leadership role responsible for the customer service function within the Market organization. The position represents the customer-facing organization at the market leadership level, ensures alignment with business objectives, and supports VELUX’s mission to improve indoor living through sustainable solutions. It is focused on shaping the customer experience and organizational direction for customer interactions across channels.
Required Skills
- Customer Service
- CRM
- Team Leadership
- Operational Excellence
- Data Analysis
- Process Improvement
- P&L Management
- Change Management
- Communication
Qualifications
- Master's Degree in Business, Operations, Engineering or Related Field
About VELUX
velux.comBring natural light and fresh air into your home through the roof. Create healthy homes with better indoor climate and save energy building active houses
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