Head of Customer Service (m/w/d)
ABOUT YOU SE & Co. KG
About this role
The Head of Customer Service leads a team of customer service experts and project managers, oversees external call centers, and drives continuous improvement in customer service processes and communication. The role involves strategic process optimization, process automation, and collaboration with internal and external partners.
Skills
About ABOUT YOU SE & Co. KG
aboutyou.comABOUT YOU is an online fashion retailer and marketplace offering clothing, shoes and accessories from over 500 international brands. It sells directly to consumers across multiple European markets with fast (often free) delivery and a 30‑day return policy. The company emphasizes a personalized shopping experience via its website and apps, combining curated product selection, data‑driven recommendations and integrated checkout and fulfillment services.
About ABOUT YOU SE & Co. KG
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for ABOUT YOU SE & Co. KG.
Salary
$105k – $151k
per year