Head of Customer Support Operations, Transition
Bolt Technology(4 days ago)
About this role
The Head of Customer Support Operations at Bolt will lead and scale global customer support, driving the transition of Tier 1 and Tier 2 operations into Bolt’s 2026 operating model. The role focuses on maintaining service continuity, managing risk and cost during a large multi-country change affecting ~2,000 roles, and ultimately taking operational ownership of roughly half of the CS organisation (~1,000 people).
Required Skills
- Transition Leadership
- Vendor Management
- BPO Management
- Performance Management
- KPI Monitoring
- Risk Management
- Cost Control
- Operational Excellence
- Process Reengineering
- Data Analysis
+2 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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