Head of Customer Support Operations, Transition
Bolt Technology(4 days ago)
About this role
The Head of Customer Support Operations at Bolt is a senior leader responsible for scaling and shaping global customer support to meet the company’s 2026 operating model. The role focuses on ensuring service stability, cost efficiency, and risk management through a major multi-region transition. After stabilization, the role takes operational ownership of a substantial portion of the customer support organization and its leadership.
Required Skills
- Transition Leadership
- Vendor Management
- Governance
- KPI Management
- Risk Management
- Program Execution
- People Leadership
- Data Analysis
- Change Management
- Performance Management
+1 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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