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Head of Customer Support at LucaNet - ApplyBlast

Head of Customer Support

LucaNet

1 month ago

United Kingdom

Hybrid

Full Time

Director

0 applicants

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About this role

The Head of Customer Support will lead the transformation of the support function into an AI-first, automation-driven team, ensuring fast, accurate, and caring customer service at scale. This role involves owning the vision, roadmap, and results for support metrics while building and coaching an international team across multiple time zones and languages. The position requires close collaboration with Product, Engineering, and Customer Success teams to drive continuous improvement and customer satisfaction.

Responsibilities

Lead the shift to an AI-first Support function balancing automation with personal service
Build coach and develop a high-performing Support team across multiple time zones and languages
Own Support metrics SLA adherence and customer-facing incident management

Skills

About LucaNet

lucanet.com

Headquarters

Berlin, Berlin, Germany

Company Size

501-1000 employees

Founded

1999

View Profile

LucaNet is a CFO solution platform that delivers cloud-first, AI-elevated software for finance teams, designed to reimagine and automate core financial processes. Its suite covers group consolidation and close management, planning & forecasting, statutory and management reporting, and analytics — all delivered as integrated workflows with enterprise-grade controls, auditability, and regulatory compliance. Finance leaders and mid-market to enterprise organizations use LucaNet to shorten close cycles, increase transparency, and centralize planning and reporting across the business.