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Head of Global Shared Services at UNHCR - ApplyBlast

Head of Global Shared Services

UNHCR

12 days ago

3.8 on Glassdoor

Budapest, Budapest, Hungary

Onsite

Full Time

Director

0 applicants

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About this role

The Head of Global Shared Services leads UNHCR's centralized service delivery model, driving operational excellence through standardization, process optimization, and automation across key enabling functions. This senior leadership role is accountable for ensuring efficient, high-quality, and client-focused services while advancing organizational transformation and modernizing service delivery frameworks. The position requires close collaboration with headquarters divisions, regional bureaux, and country operations to support global workforce and field activities.

Responsibilities

Lead global shared services operations across HR, Finance, Supply, and IT functions
Drive process standardization, automation, and digitalization initiatives
Manage service delivery frameworks, SLAs, and continuous improvement programs

Skills

Qualifications

Lean Six SigmaITILCOPCProfessional accounting designation (CPA, ACCA, CIMA or equivalent)PMP or PRINCE2

About UNHCR

unhcr.org

Headquarters

Geneva, Geneva, Switzerland

Company Size

10001+ employees

Founded

1950

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UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives and protecting the rights of refugees, forcibly displaced communities and stateless people.