Head of IT Command Centre , Managing Director
State Street(1 month ago)
About this role
The Head of IT Command Centre is a senior leader responsible for ensuring production stability and enterprise-wide service continuity. The role defines strategy, governance, and measurable objectives to deliver operational resilience across global IT operations, acting as the executive shield for production. It supports the organization’s digital transformation efforts within Global Technology Services.
Required Skills
- ITSM
- Major Incidents
- Process Ownership
- Strategic Leadership
- People Management
- Vendor Management
- Incident Response
- ITIL
- ServiceNow
- Reporting
Qualifications
- Bachelor's Degree in IT
- Master's Preferred
- ITIL Certification
- 15+ Years Experience
- ServiceNow
- Remedy
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