Head of Professional Services

Maybern(2 months ago)

HybridFull TimeDirector$171,324 - $226,383 (estimated)Implementation

About this role

The Head of Professional Services at Maybern is responsible for building, scaling, and leading the Implementation function to deliver complex, technical solutions for private fund managers. This role involves designing standardized workflows, establishing methodologies, and creating a high-performing team while actively engaging in implementation tasks such as configuring workflows and troubleshooting client environments. The role requires collaboration across Product, Engineering, and Customer Success to enhance product outcomes and facilitate smooth transitions post-implementation, all while fostering a hands-on, problem-solving culture.

View Original Listing

Required Skills

Implementation Management
Systems Design
Workflow Standardization
Reporting Dashboards
KPI Definition
Risk Assessment
Continuous Improvement
Team Leadership
Onboarding Programs
Client Engagement

+10 more

About Maybern

maybern.com

Maybern is an innovative financial technology company dedicated to simplifying fund management for CFOs and their teams. With a focus on unifying financial and operational data on a single platform, Maybern provides powerful tools for real-time insights, automated workflows, and comprehensive reporting. Their solutions aim to enhance efficiency, mitigate risks, and streamline complex processes such as capital calls and fee calculations, thereby transforming fund managers into strategic decision-makers. Through a user-friendly interface, Maybern enables clients to manage private funds with confidence and ease.