Head of Professional Services

SFG20(27 days ago)

HybridFull TimeDirector$190,228 - $251,460 (estimated)Product

About this role

The Head of Professional Services at SFG20 is responsible for driving customer success by leading a team that configures, trains, and supports customers post-sale in utilizing SFG20's software solutions. This role involves developing and executing a professional services strategy to enhance product adoption, customer satisfaction, and retention while overseeing seamless transitions from Sales to Professional Services. Key responsibilities include managing implementation processes, fostering team development, and building relationships with key stakeholders to position SFG20 as an authority in facilities management. The position requires proven leadership in software implementation and strong project management skills within a SaaS environment.

View Original Listing

Required Skills

Professional Services
Customer Success
Team Leadership
Strategy Development
Market Opportunities
Service Delivery
KPI Reporting
Implementation Planning
Relationship Building
Contract Management

+11 more

About SFG20

sfg20.co.uk

SFG20 is a leading provider of standardized maintenance schedules designed for the facilities management industry. Their platform, Facilities-iQ, delivers comprehensive, customizable guidance that helps building owners, facilities managers, and contractors ensure compliance with regulations, reduce costs, and improve operational efficiency. With over 1,500 schedules and continuous updates, SFG20 assists organizations in streamlining maintenance efforts while mitigating risks associated with non-compliance. The company emphasizes integrating their offerings with existing management systems to enhance workflow and reduce manual intervention.