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Head of Support Engineering at Exa - ApplyBlast

Head of Support Engineering

Exa

1 day ago

3.4 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Head of Support Engineering leads an AI-first, 24/7 support function for Exa's global customers, combining technical leadership with operational oversight. This role involves building and managing a team of Support Engineers, optimizing AI-driven first-line support, and managing escalations to ensure customer retention and satisfaction. The position requires hands-on technical expertise to debug integrations and drive product improvements based on customer feedback.

Responsibilities

Build and lead a 24/7 global Support Engineering team
Manage escalations and monitor account health to prevent churn
Develop and optimize AI-first support systems and workflows

Skills

About Exa

exa.ai

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

View Profile

Exa is a state-of-the-art AI search engine and web crawling platform that provides robust APIs for retrieving real-time and structured web data. With its deep research tools, SERP API, and customizable web crawling capabilities, Exa empowers developers and enterprises to integrate high-quality search functionality directly into their applications. The platform is designed to enhance AI workflows by delivering comprehensive, relevant information from across the web while ensuring data privacy and compliance. Trusted by industry leaders, Exa offers a scalable solution tailored for diverse applications and business needs.