Head of Support
Mintlify(1 month ago)
About this role
The Head of Support at Mintlify is responsible for transforming customer support into a key differentiator that enhances customer success and reinforces the brand's operational excellence. This role involves leading a team to establish a global support function with 24/7 coverage and sub-minute response times while ensuring high-quality service as volume increases. A strong technical background, experience in building scalable support systems, and a focus on customer outcomes and efficiency are essential for success in this role.
Required Skills
- Customer Success
- Technical Support
- Team Leadership
- Global Support Function
- 24/7 Coverage
- Sub-Minute Response
- Quality Assurance
- API Understanding
- Debugging Skills
- Scaling Support Systems
+5 more
About Mintlify
mintlify.comMintlify is an intelligent documentation platform designed to streamline the creation and management of technical documentation for software projects. Its AI-native capabilities ensure documentation is not only beautiful and user-friendly but also tailored for developers, enhancing productivity and collaboration within teams. Mintlify aims to redefine documentation with an emphasis on ease of use and integration, catering to both startups and enterprise-level businesses.
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