Head of Support

Builders at Gigs(1 year ago)

HybridFull TimeSenior$125,794 - $168,374 (estimated)Product

About this role

Gigs is hiring a senior support leader to design and scale customer support as a product, embedding self-serve, automation, and AI-first assistance across consumer and B2B flows. The role partners closely with Product, Engineering, and Network teams and reports to the Head of Product to reduce friction and operational cost as the company grows. You will shape the vision for global support operations, outsourcing partnerships, and tooling to ensure high-quality, scalable service.

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Required Skills

Support Leadership
Outsourcing Management
Support Automation
Incident Management
Process Design
KPI Management
Product Mindset
AI Integration
Customer Focus
Operational Rigour

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About Builders at Gigs

gigs.com

Gigs is a telecom platform that lets apps, brands and platforms launch fully automated, white‑label mobile services — including eSIMs for talk, text and data and global roaming — without building carrier infrastructure. Its "telecom OS" bundles wholesale connectivity with OSS/BSS tools: a dashboard, branded checkout, payments, analytics, customer support, tax/compliance and payout features to run an MVNO end‑to‑end. Founded in 2020 and based in San Francisco, Gigs positions itself as the fastest, easiest way for companies to become an MVNO and embed mobile service natively in their products.