Global Head of Customer Growth & Retention
Bolt Technology(1 month ago)
About this role
The Global Head of Customer Growth & Retention at Bolt Business is a senior, strategic leader charged with creating and scaling the global function serving managed and self-serve B2B customers. This role will define the operating model, shape cross-functional partnerships, and drive a transformation toward scalable, data-driven and AI-enabled customer experiences to keep Bolt the platform of choice for businesses.
Required Skills
- Strategy
- Segmentation
- Portfolio Management
- Team Leadership
- Operating Model
- Workflows
- Performance Management
- KPIs
- Commission Models
- Account Management
+13 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.