Head of Support

The Head of Support at Boom leads a 25-person support team, serving as the escalation point for offshore operations and owning key support metrics like SLA, CSAT, and time-to-resolution. This role focuses on modernizing support through AI-assisted resolution and in-product help while translating customer feedback into product and engineering priorities. The position requires collaboration with Customer Success, Product, and Engineering teams to enhance the customer experience across Boom's suite of rental financial services.