Product Support Engineer

Playground(3 days ago)

Denver, COOnsiteFull TimeMedior$110,000 - $130,000Customer Experience

About this role

Playground is seeking a Product Support Engineer to enhance customer support systems and processes, collaborate with product and engineering teams, and help create a self-serve support environment. The role involves understanding customer issues deeply, building scalable automation solutions, and translating customer feedback into product insights.

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Required Skills

Intercom
Support Tools
Automation
Systems Design
Customer Support
Troubleshooting
Workflow Automation
Help Center
Support Engineering
Product Feedback

About Playground

www.tryplayground.com

Playground is a leading child care management software designed to streamline billing, registration, communication, attendance, and payroll for early education providers. With a focus on user-friendly features, it is trusted by over 300,000 providers and teachers, making it an essential tool for the child care industry. The platform is tailored to enhance administrative efficiency, improve communication between educators and parents, and ensure a smooth operational flow for childcare facilities. Playground’s comprehensive solution helps users effectively manage their daily tasks while fostering a supportive environment for children.

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