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Head of Technical Support at Mintlify - ApplyBlast

Head of Technical Support

Mintlify

1 month ago

San Francisco, California, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Head of Technical Support leads Mintlify's customer support operations, focusing on enterprise accounts and scaling the team with AI and automation. This role involves defining enterprise SLAs, managing critical escalations, and collaborating with engineering and product teams to improve customer experience. The position requires a player-coach who is hands-on with technical debugging while building operational rigor and team growth strategies.

Responsibilities

Build and lead enterprise support motion with tiered SLAs and escalation paths
Deploy and tune AI agents to deflect and resolve common customer questions
Own bug triage and partner with Engineering to route issues and fix root causes

Skills

About Mintlify

mintlify.com

Headquarters

San Francisco, California, United States

Company Size

11-50 employees

Founded

2022

View Profile

Mintlify is a knowledge platform built for agents, offering self-updating documentation for startups, enterprises, and AI agents. It provides agent-native infrastructure that enables teams to create, manage, and automatically maintain developer documentation at scale. Mintlify serves companies of all sizes — from YC-backed startups to enterprises like Coinbase, HubSpot, and AT&T — powering developer experience and agent-ready knowledge systems.