Help Desk Coordinator I
Shentel
About this role
A Technical Support Specialist provides basic hardware, software, and networking support, responds to user requests, and manages incident tickets using ITIL concepts. The role involves troubleshooting, configuring applications, and ensuring quality assurance to meet user needs and service standards.
Skills
Qualifications
About Shentel
shentel.comShentel (Shenandoah Telecommunications Company) is a regional telecommunications provider delivering high‑speed Internet, cable TV and local phone services to residential and business customers across Virginia, West Virginia, Kentucky and Maryland. The company offers broadband (fiber and cable), video, voice and business/managed solutions, along with customer tools like online account management, webmail and prepaid internet. Shentel positions itself as a locally focused provider that invests in network infrastructure to support streaming, remote work and business connectivity.
About Shentel
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Shentel.
Salary
$35k – $47k
per year
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