Help Desk Engineer

Kaseya Careers(1 month ago)

Medellin, ColombiaOnsiteFull TimeJunior$55,665 - $74,743 (estimated)Global Information Technology

About this role

A Helpdesk Engineer on Kaseya's Global Information Technology team supporting internal users across the organization. The role is part of the IT Service Desk and contributes to maintaining IT service quality and operational continuity. This is an office-based position requiring close collaboration with other IT teams and business units.

View Original Listing

Required Skills

Hardware Troubleshooting
Networking
Hardware Installation
Software Installation
Collaboration
OS Troubleshooting
Active Directory
Two-Factor Authentication
Identity Management
Cloud Products

+11 more

Qualifications

Associate Degree
Bachelor's Degree Preferred
2 Years IT Experience
Degree in Computer/Networking/IT Preferred
IT Certifications Preferred
ITIL Certification Preferred

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.