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Help Desk Specialist at Gartner - ApplyBlast

Help Desk Specialist

Gartner

4 months ago

4.1 on Glassdoor

Gurgaon, India

Hybrid

Full Time

Junior

0 applicants

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About this role

Gartner is seeking a Technical Support Specialist to join the Tier 1 Help Desk team, serving as the first point of contact for internal associates regarding IT and facilities issues. The role involves providing first-line troubleshooting, logging tickets in ServiceNow, maintaining technical documentation, and collaborating with Tier 2 and Tier 3 teams to ensure a world-class support experience.

Responsibilities

Act as the first point of contact for internal IT support requests
Log and manage tickets within ServiceNow adhering to SLAs
Perform first-line troubleshooting for hardware and software issues
Maintain accurate technical documentation and a shared knowledge base
Collaborate with Tier 2 and Tier 3 teams on escalated incidents

Skills

Qualifications

Graduate/Postgraduate in Science and TechnologyITIL Certification (Nice to have)HDI Certification (Nice to have)Microsoft Certified Professional (Nice to have)