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Help Desk Technician at Agile Defense - ApplyBlast

Help Desk Technician

Agile Defense

10 months ago

4.2 on Glassdoor

Montgomery, AL

Onsite

Full Time

Junior

0 applicants

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About this role

The Help Desk Associate (Help Desk Technician) provides 24/7/365 support to Air Force users worldwide from Gunter AFB as part of the Field Assistance Services team. The role serves as the initial point of contact for technical issues across multiple Air Force systems, ensuring accurate ticketing and resolution or escalation. It operates in a high-tempo environment that supports critical national defense missions and requires adherence to security clearance requirements. The position involves working various shifts to maintain continuous service desk operations.

Skills

Qualifications

SecretIAT Level IIAssociate Degree

About Agile Defense

agiledefense.com

Headquarters

Mclean, Virginia, United States

Company Size

1001-5000 employees

Founded

1998

View Profile

Agile Defense is a mission-focused technology and defense company that develops advanced, tailored capabilities for critical national security and civilian missions. The firm emphasizes rapid, agile delivery of software and systems engineering solutions—leveraging cloud, cyber, data, and AI approaches—to accelerate mission outcomes. It partners with government and agency customers to solve complex operational problems through continuous innovation and close operational integration. Branded "Always Evolving," Agile Defense positions itself as a responsive, technology-driven partner for scalable, secure solutions.