Help Desk Technician

Agile Defense(1 month ago)

Montgomery, ALOnsiteFull TimeJunior$64,967 - $87,353 (estimated)IT Help Desk

About this role

The Help Desk Associate (Help Desk Technician) provides 24/7/365 support to Air Force users worldwide from Gunter AFB as part of the Field Assistance Services team. The role serves as the initial point of contact for technical issues across multiple Air Force systems, ensuring accurate ticketing and resolution or escalation. It operates in a high-tempo environment that supports critical national defense missions and requires adherence to security clearance requirements. The position involves working various shifts to maintain continuous service desk operations.

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Required Skills

Help Desk Support
Customer Service
Technical Support
Issue Troubleshooting
Network Troubleshooting
Desktop Support
Systems Support
Ticket Documentation
Remedy System
Time Management

+10 more

Qualifications

Secret
IAT Level II
Associate Degree

About Agile Defense

agiledefense.com

Agile Defense is a mission-focused technology and defense company that develops advanced, tailored capabilities for critical national security and civilian missions. The firm emphasizes rapid, agile delivery of software and systems engineering solutions—leveraging cloud, cyber, data, and AI approaches—to accelerate mission outcomes. It partners with government and agency customers to solve complex operational problems through continuous innovation and close operational integration. Branded "Always Evolving," Agile Defense positions itself as a responsive, technology-driven partner for scalable, secure solutions.