Helpdesk Analyst

The Helpdesk Analyst serves as the first point of contact for end-user technical support across multiple U.S. locations, providing white-glove service to employees ranging from front-line staff to C-level executives. This role requires a blend of strong technical skills and exceptional people skills to resolve helpdesk tickets, manage hardware and software environments, and deliver proactive communication throughout the support process. The ideal candidate is a motivated self-starter capable of juggling multiple priorities while maintaining high customer satisfaction standards.