Addium
The Helpdesk Specialist serves as the primary point of contact for AQUALAB customers, resolving technical support cases related to instruments, software, and service requests. This role involves troubleshooting issues, guiding customers through self-service tools, and coordinating with internal teams to ensure timely resolutions. The position requires strong communication skills and a customer-first approach to maintain high service standards.
Headquarters
Pullman, Washington, United States
Company Size
51-200 employees
Founded
2022
Addium is an agricultural technology company that develops sensors and software to help food and agriculture businesses grow knowledge from data. Their solutions support controlled environment agriculture and food production by providing precise data collection, analysis, and actionable production insights. The company is rooted in science and serves commercial clients globally through products accessible via platforms like aroya.io and aqualab.com.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Addium.