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Technical Services Helpdesk Specialist at InterSystems - ApplyBlast

Technical Services Helpdesk Specialist

InterSystems

3 months ago

3.8 on Glassdoor

Windsor, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

A Technical Services Helpdesk Specialist at InterSystems provides first-line IT support, managing service requests and incidents through various channels while adhering to ITIL processes. The role involves troubleshooting hardware, software, and access issues, maintaining service level agreements, and contributing to knowledge base development. This position serves as the primary point of contact for end users, ensuring timely resolutions and clear communication across the organization.

Responsibilities

Respond to user requests via ServiceNow portal, phone, and email
Diagnose and resolve routine hardware and software issues
Log and prioritize support tickets according to ITIL processes
Escalate complex incidents to specialized support teams
Maintain knowledge base articles and support documentation

Skills

Qualifications

4 Year degreeAssociate’s degree in Information TechnologyITIL Foundation certificationCompTIA A+ certification

About InterSystems

intersystems.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1978

View Profile

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.