Helpdesk Support Specialist I

Nakupuna Companies is seeking a Helpdesk Support Specialist I to provide Tier 1 help desk support for IT issues, including identifying, tracking, assigning, resolving, and dispositioning tickets for both internal and external customers. The role involves serving as the initial point of contact for user issues, managing hardware and software requests, and maintaining accountability for mobility devices and software licenses. This position requires close coordination with various teams to ensure minimal service interruptions and compliance with IT policies.