HR Contact Centre Representative

Manulife(1 month ago)

HybridFull TimeJunior$61,766 - $82,397 (estimated)Human Resources

About this role

The HR Contact Centre Representative responds to employee inquiries via phone, email, and an HR portal, providing guidance on policies, systems, payroll, learning, performance, and recruitment. The role focuses on achieving first-contact resolution, documenting cases, and educating employees on HR self-service tools. This position works within a collaborative HR team to escalate exceptions and improve inquiry handling.

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Required Skills

HR Policies
Customer Service
Case Management
Communication
Written Communication
Multi-Tasking
Workday
Salesforce
Computer Literacy
Client Management

Qualifications

Bachelor's Degree

About Manulife

manulife.com

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

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