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Hybrid Cloud L3 Support Engineer at Hewlett Packard Enterprise - ApplyBlast

Hybrid Cloud L3 Support Engineer

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Bengaluru, Karnātaka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Hybrid Cloud L3 Support Engineer at HPE, you will provide advanced technical support for legacy and next-gen storage solutions like Nimble, Alletra, and GreenLake across hybrid IT environments. The role involves independently diagnosing complex networking and performance issues, managing customer escalations, and collaborating with engineering teams to resolve critical infrastructure challenges. You will support a diverse stack including SAN systems, virtualization platforms, and backup recovery applications while contributing to efficiency improvements and knowledge creation.

Responsibilities

Independently diagnose and resolve complex networking and storage performance issues
Manage and triage technical support cases from basic inquiries to escalated incidents
Collaborate with engineering teams to articulate problem scenarios and reproduce bugs
Create executive summaries and root cause analysis reports for stakeholder audiences
Implement process improvements to enhance team productivity and reduce customer issues

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.