Impact Manager, Customer Success

The Impact Manager, Customer Success is responsible for managing allocated customer accounts to drive the adoption and successful implementation of the RQI Portfolio, ensuring customers maximize opportunities to save lives. This role involves building long-term relationships with hospital leadership, achieving sales and renewal targets, and acting as an ambassador for the mission-driven partnership between the American Heart Association and Laerdal Medical. The position requires a consultative approach to customer success, program adoption, and demonstrating the value and cost savings of the RQI program.