Implementation Analyst

OpenGov(2 months ago)

HybridFull TimeJunior$71,692 - $95,376 (estimated)Professional Services

About this role

The Implementation Analyst at OpenGov is responsible for managing customer implementations of the OpenGov Public Service Platform, ensuring smooth transitions and maximizing the value of the platform for government organizations. This role involves acting as the primary technical point of contact, guiding clients through data requirements, configuration, and training, while collaborating with cross-functional teams to enhance processes and gather customer feedback. The analyst will leverage expertise in governmental operations and data analysis to improve implementation efficiencies and foster positive relationships with clients.

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Required Skills

Customer Implementations
Technical Support
Government Relations
Process Improvement
Data Analysis
Report Creation
Excel Proficiency
Team Collaboration
Adaptability
Communication Skills

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.