Implementation Manager

Builders at Gigs(8 months ago)

HybridFull TimeSenior$162,788 - $216,180 (estimated)Customer Success

About this role

The Implementation Manager at Gigs is the customers’ technical partner, responsible for planning, coordinating, and launching integrations using the Gigs API. The role sits within Customer Success and partners closely with Product, Engineering, and Growth to shape product features and ensure successful onboarding of large strategic customers. This is a hands-on role at a fast-growing startup focused on embedding global connectivity into customer products.

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Required Skills

API Integration
Webhooks
Project Management
Cross-Functional
Product Management
Customer Implementation
Communication
Stakeholder Management
UX Advisory
Commercial Strategy

About Builders at Gigs

gigs.com

Gigs is a telecom platform that lets apps, brands and platforms launch fully automated, white‑label mobile services — including eSIMs for talk, text and data and global roaming — without building carrier infrastructure. Its "telecom OS" bundles wholesale connectivity with OSS/BSS tools: a dashboard, branded checkout, payments, analytics, customer support, tax/compliance and payout features to run an MVNO end‑to‑end. Founded in 2020 and based in San Francisco, Gigs positions itself as the fastest, easiest way for companies to become an MVNO and embed mobile service natively in their products.