Implementation & Onboarding Project Manager

Block(29 days ago)

HybridFull TimeMedior$60,580 - $110,960Customer Success

About this role

Global Seller Onboarding Specialists manage the final stages of the sales funnel, guiding US merchants through discovery and activation to accelerate onboarding and go-live timelines. The role involves acting as a subject-matter expert on Square’s platform, documenting feature requests for product teams, and collaborating across Sales, Account Management, Customer Success, Engineering, and Product. This customer-facing position includes a mix of remote consultations and occasional onsite merchant interactions.

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Required Skills

Sales Onboarding
Merchant Training
Project Management
Cross-Functional Collaboration
Stakeholder Management
Product Knowledge
Data Entry
Hardware Installation
Network Configuration
Training Materials

+3 more

Qualifications

BA/BS Degree

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.