In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
The Inbound Call Center Representative is a junior customer service role supporting the DHS ICE HSI Tip Line, handling incoming calls and tips from the public. This fully remote, full-time position requires strong organization, attention to detail, and the ability to work independently while contributing to team processes and continuous improvement. The role requires proximity (within one hour) to the PIV office for occasional equipment pickup.
Required Skills
- Call Handling
- Tip Assessment
- Research
- Documentation
- Reporting
- Escalation
- Data Entry
- Multitasking
- Communication
- Problem Solving
+5 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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