Remote Call Center Agent

Jerry(29 days ago)

RemoteFull TimeJunior$47,315 - $63,732 (estimated)Insurance

About this role

The Remote Call Center Agent at Jerry.ai is responsible for assisting existing customers with their insurance policy inquiries and changes, including processing service requests and addressing questions about coverage and benefits. The role requires handling inbound calls, providing solutions to policyholders at risk of cancellation, and ensuring customer satisfaction while managing multiple priorities. Candidates should have at least two years of call center experience and a passion for helping others.

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Required Skills

Inbound Call Handling
Service Request Processing
Customer Support
Policy Change Assistance
Problem Solving
Multitasking
Call Center Experience
Passion for Helping

Qualifications

P&C license (to be obtained within 60 days of starting)
2+ years of experience working in a call center environment

About Jerry

www.jerry.ai

Jerry simplifies the intricate aspects of car ownership by offering a suite of services tailored to help drivers save money and manage their vehicles effectively. As a licensed insurance broker in all 50 states and Washington D.C., Jerry provides comparative tools for car insurance, enabling users to secure quotes from over 50 top insurers while committing to a spam-free experience. Additional features include maintenance reminders, repair cost estimates, and driving safety rewards, all aimed at enhancing the overall driving experience. With its DataLock™ Guarantee, Jerry prioritizes user privacy and data security, ensuring that your information is protected.