In-Bound Call Center Representative

IronMountain Solutions(1 month ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

A Junior Customer Service Representative supporting the DHS ICE HSI Tip Line in a fully remote capacity (within one hour of the PIV office for occasional equipment pickup). The role is part of a fast-paced team that requires urgency, attention to detail, strong organization, and the ability to work independently while interacting with diverse stakeholders. The position emphasizes customer-service orientation and process improvement to support government tip intake and routing.

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Required Skills

Call Handling
Tip Assessment
Information Gathering
Documentation
Report Routing
Escalation
Research
Data Entry
Multitasking
Communication

+10 more

Qualifications

Associate's Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.

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