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Inbound Call Center Representative at SmithRx - ApplyBlast

Inbound Call Center Representative

SmithRx

1 day ago

3.7 on Glassdoor

Lehi, Utah, United States

Onsite

Full Time

Junior

0 applicants

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About this role

SmithRx is seeking an Inbound Call Center Representative to provide exceptional customer support to members, physicians, and pharmacies. The role involves handling inbound and outbound calls, resolving issues, educating members on pharmacy benefits, and maintaining compliance with HIPAA regulations. This position requires a compassionate approach and strong communication skills in a fast-paced healthcare environment.

Responsibilities

Answer inbound and outbound calls to deliver exceptional member experience
Resolve and document member issues while routing inquiries to appropriate departments
Educate members about pharmacy benefits and maintain HIPAA compliance

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.