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Seasonal Inbound Call Center Representative at SmithRx - ApplyBlast

Seasonal Inbound Call Center Representative

SmithRx

7 days ago

3.7 on Glassdoor

Lehi, Utah, United States

Onsite

Full Time

Junior

0 applicants

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About this role

SmithRx is seeking a dedicated Seasonal Inbound Call Center Representative to provide exceptional customer support to members, physicians, and pharmacies in a fast-paced healthcare environment. The role involves handling inbound and outbound calls, resolving member inquiries, and educating members about pharmacy benefits while maintaining strict confidentiality. This position requires a 9-week onsite training period in Lehi, UT, with a hybrid/work-from-home rotation available based on performance.

Responsibilities

Answer inbound and outbound calls to deliver world-class member experience
Resolve and document member issues while routing inquiries to appropriate departments
Educate members about pharmacy benefits and maintain HIPAA compliance

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

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SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.