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Inbound Contacts Representative at Humana - ApplyBlast

Inbound Contacts Representative

Humana

1 month ago

3.6 on Glassdoor

The Villages, Florida, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Inbound Contacts Representative handles inbound and outbound calls to provide patient support, confirm appointments, and address inquiries regarding prescriptions, test results, and referrals. This role ensures a positive patient experience by resolving issues efficiently, maintaining accurate records in the EMR, and adhering to HIPAA regulations. The position requires strong customer service skills, familiarity with medical terminology, and experience with EMR software.

Responsibilities

Manage inbound and outbound patient calls and inquiries
Confirm and reschedule appointments and send prescription messages
Log patient interactions and track call outcomes in EMR systems

Skills

About Humana

humana.com

Headquarters

Louisville, Kentucky, United States

Company Size

10001+ employees

Founded

1961

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